Psychometric Test Preparation

BT Online Numerical and Technical Tests Practice, BT Telephone Interview Preparation

Are you thinking of applying, or perhaps you have already applied to British Telecom, either for the BT internship, graduate scheme or any other position? There is a difficult recruitment process that you have to come through in order to receive the prized offer at one of the largest communications companies in the UK. Learn about the recruitment process with JobTestPrep and we will point you in the right direction to achieve your best.
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Even before you are asked to complete the BT application form, you are required to complete a questionnaire attesting to your “fit” within the company. The underlying premise in this questionnaire is trying to assess whether you have the ambition to grow and be diverse whilst at the same time being able to produce a high quality of work. When you come to answer these questions, do so carefully and remember that if you feel that you can’t answer them in the way BT want, it’s probably worth applying elsewhere. This isn’t to put you off, rather to put you in the right direction and not waste your time.

Recruitment Process

BT Openreach Jobs

Part of BT is a sister company called Openreach. This is the company that provides many different communication companies the vital infrastructure such as telephone cables, etc. They use the same application process as for the "regular" BT candidates. Hence this page is relevant to both the BT and Openreach jobs application process.

BT Application Form

After creating your profile you need to complete the rest of the application form. If you are applying to one of the British Telecom graduate schemes this is a fairly long process with BT saying that this will take you between two and three hours to complete. Apart from the requirement to fill in all your educational details, you need to upload your CV. When crafting your CV, it is important to try to fit it in with the key values of the company. These are:

  • Communication: You need to be able to deal with your colleagues in a productive way.
  • Creativity: Showing your skills to help create new products.
  • Enthusiasm: Showing you are eager to help.
  • Integrity: Demonstrating honesty and ensuring you deliver on time.
  • Leadership: Leading teams and supporting key decisions.
  • Multitasking: Co-ordinating and prioritising to manage various aspects of work.
  • Team Spirit: The ability to work with everyone.

Incorporating these values into your CV is an art form and here at JobTestPrep we have created a package to assist you in creating a perfect CV. Check it out here.

As well as the CV upload, there are some competency questions that you need to answer in order to progress to the next stage of the recruitment process. You are given a 300 word limit to answer each of these questions and you have to try to incorporate the key values into your answers. The questions include the following:

  • Provide an example of when you worked with others to achieve an improvement, efficiency or better way of working?
  • Describe a time when you turned a negative customer experience into a positive one. What was the outcome?
  • Provide an example of when you worked with others to overcome a difficult challenge?
  • Why have you chosen to apply for BT?

As well as these questions, you are also given the opportunity to let BT know of anything that could help your application. This is an open ended question with an opportunity to help you stand out from the crowd. Make sure you take advantage of it.

BT Online Tests

The stream that you are applying for determines which set of psychometric tests you will take. If you are applying for the Technology program you will be asked to take the Saville technical aptitude test. This test was previously provided by Talent Q, but BT recently switched over to Saville.

Kenexa Numerical Reasoning Test

If you are applying for other streams, you will be asked to complete a Kenexa numerical reasoning test. In this test you will be presented with some numerical data in the form of tables and graphs. Using percentages, ratios and other numerical skills, you need to answer the multiple-choice questions to find the correct answer. See how we can help you prepare for this Kenexa numerical reasoning test here.

Technical Test

There are three stages to the technical aptitude test. The test is a combination of questions that assess your mechanical, spatial and diagrammatic reasoning skills. Mechanical reasoning tests assess your ability to understand the basic concepts of Newtonian mechanics and electricity, similar to concepts covered at GSCE level physics. You have to determine the actions and reactions of gears, levers and pulleys among other items in order to work out the correct conclusion. For more information click here.

Spatial Reasoning Test

Regarding the Spatial reasoning section of the test you will be presented with a number of different items in either 2D or 3D and you have to imagine them as either folded or unfolded. For example you are presented with a cube with various parts of it shaded a certain way. You have to envisage this cube as if it were unfolded and select that one. For more information see our dedicated page on spatial reasoning tests.

Diagrammatic Reasoning Test

In the diagrammatic test you are presented with a selection of matrices that have a particular logical pattern running through them. You have to identify the pattern and use it to deduce the next matrix in the series. Learn more about these tests and get practising here.

BT Telephone Interview

If you come through the BT psychometric tests successfully you will be invited to participate in a BT telephone interview. There are in fact two different interviews that you can face at this stage depending on the role you are applying for. You can either face the telephone interview or a similar interview via Skype, generally for those applying to a technical graduate scheme. The BT telephone interview is generally not the most serious interview lasting in reality only 20 minutes. The first five minutes of the interview is dedicated to putting you at ease thus enabling you to answer the questions in the best possible manner. As well as this, the last five minutes of the interview are given to you to ask any questions about BT. This leaves you a reality of only 20 minutes.

This interview is aimed at finding out if you have a genuine interest in the company with questions being both motivational and skills based.

Some BT telephone and Skype based interview questions include:

  • Why do you want to work for BT?
  • Why have you chosen to apply for this particular scheme?
  • What skills do you have that make you suitable for this role?
  • How good are your customer facing skills?
  • Are you good at multitasking?
  • Tell me about a time you motivated yourself to do something that you wanted.
  • What do you know about BT?
  • Tell me about a time you improved a process.

There are also a number of questions concerning the BT graduate scheme you have entered. For example, if you have applied for a role in the technology scheme you may be asked: What is the software development cycle?

To fully prepare for the interview ensure you have done your research on the company, what it does, how it does it as well as the latest news headlines involving BT. Moreover, ensure you are fully cognisant of every facet of your application form, what you wrote and how you wrote it. This will be assessed and if what you wrote isn’t what comes across in the interview you will not come through this stage. In order to give yourself the best chance of success, have a real, mock interview. This can be done with a helpful friend or relative. However, the problem with this is that they are not trained assessors and cannot give you the expert feedback that you need to know to find out if you have performed well or not. For this reason we have created a Skype based interview preparation package to give you the best chance of success.

If you are successful in this stage of the application process you will be invited to attend the BT assessment centre.

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